FAQ's

Will you make me get rid of my stuff?

Do you need to see my space?

Is there anything I should do before you arrive?

Do I need to be available for in person organizing sessions?

Will I be able to keep the system in place? How can I maintain the organized space?

How does the process work once you come into my home?

How long will it take to organize my home?

Do you charge by the hour or by project?

Will I need to buy storage products for my space?

Do you have insurance?

What forms of payment do you accept?

Do you require a deposit?

What happens to items I don’t want to keep?

Do you offer your services for homes located out of state?

I am concerned about what you will see in my home. Do you guarantee confidentiality?

Do you clean?

Can you unpack my new home?

Do you have gift certificates?

Absolutely! We offer gift certificates starting at $200, perfect for any occasion. With a four-hour minimum on most services, purchasing a gift certificate is a thoughtful way to give someone the gift of time and convenience. Whether it’s for new homeowners settling in, new parents adjusting to an expanding family, or busy professionals who could use an extra hand, a gift certificate from The Brookhaven Butler & Concierge is an ideal solution.

Do you have gift certificates?

How are advanced purchases handled?

How does virtual organizing work?

Do you manage everything on your own, or do you sometimes work with others for larger jobs?

Do you have a question we missed?

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Will You Make Me Get Rid of My Stuff?

Our goal is to help you make thoughtful decisions about what to keep and what to part with. We won't make you get rid of anything, but will encourage you to release items that no longer serve you or your home.

Do you offer your services out of state?

Yes, we can work with you virtually or discuss a travel fee. 

What should I expect at our initial meeting?

We will come and evaluate your space. We will discuss what is currently working for you, what isn't, and what your vision is for the space. After that, we will discuss your goals, budget, time frame and set up our first session.

Do you clean?

No, we focus on decluttering, organizing, and creating systems for better space management. We will wipe down shelves, clean out drawers, dust and/or vacuum the space we are working on. We will help you toss, donate, and sell all of the excess that you have in your home.  We are happy to refer you to local house cleaning companies.

Do you charge by the hour or project?

We charge by the hour and see the cost of our services as a valuable investment in helping you achieve a more organized life. Pricing is determined by the scope of the project, the type of work being done, the labor required, the quantity of items to be organized, and the timeline for completion. 

I am concerned about what you will see in my home. Do you guarantee confidentiality?

Given the sensitive nature of the work we do and the high level of trust it requires our clients to place in us, you can be assured of 100% confidentiality when working with The Brookhaven Butler & Concierge. We will take pictures of your space; however, no names will be released and people will not be included in the photos. We offer NDA's upon request.

Will I need to buy storage products for my space?

No need. We'll first work with what you already have, and only after accessing your space will we recommend any additional storage solutions that best suit your needs, space, style and budget. 

Can you unpack my new home?

Most definitely! We can unpack and organize all of your belongings with precision and care, ensuring a smooth and seamless transition, allowing you to settle into your new home faster. From carefully handling your most fragile and valuable items to efficiently utilizing every inch of your home, we deliver a meticulous unpacking experience.

Our services include breaking down all of the boxes, bagging up all of the packing materials and bringing them to the curb for pickup. While we don’t physically remove the materials, we ensure everything is neatly placed and ready for your local collection or disposal service, leaving your home clutter-free and ready to enjoy.

Do you have insurance?

Yes, we have general liability insurance and can provide a COI upon request.

Do I need to be available for in person organizing sessions?

During the decluttering sessions, you will need to be available to decide what items you want to keep in the space, what you want to relocate, possibly sell, consign or donate. While we guide you through those decisions, it would be best to set aside time free from other tasks, distractions and responsibilities. In organizing sessions in which we are putting everything away, you do not need to be available. We can take care of everything.

Is there anything I should do before you arrive?

No! You don’t have to do a thing. It is most helpful for us to see the typical state of your space so that we can have the information we need about what is working for you, what isn’t, and how the space is being used. If you tidy up, we won’t be able to be as effective in designing a storage plan that meets your needs. No matter how cluttered the space is, we are here to help, not criticize or judge you. We are here to provide what you need to get and stay organized.

Also, if you have any items in your home that should be left untouched for whatever reason, please be sure to communicate that with Noelle.

*Having a good supply of kitchen and/or lawn & leaf garbage bags on hand would be most helpful.

How are advanced purchases handled?

Advanced purchases are handled by providing us with cash or a credit card. All receipts will be given to client upon delivery of goods.

Do you need to see my space?

Yes, and that is why we offer a one-hour complimentary consultation. We’ll come to your home(s) and/or meet virtually. We’ll help you decide what to keep, where to keep it, what to sell, donate or trash. 

What happens to items I don’t want to keep?

All items that are in good condition will be responsibly donated. We can pack up and take up to one carload of donations per session. Fragile items will be carefully packed, using your supplies. If you have a very large amount of donations or large items such as furniture, we can recommend local companies that will come and pick up your items for donation or disposal.

If there are items that you want to sell or consign, we can make some local recommendations for you.

Additionally, we can take unopened, shelf-stable food items to the food pantry.

For trash and items that need to be disposed of, we will bag them up and put them in your trash receptacle.

How long will it take to organize my home?

The amount of time depends on a few things. Keep in mind every situation is different and we will help the process move along as quickly as we can. Some things to consider: How much stuff you would like us to organize, how quickly you can make decisions about what to keep and what to donate and how available you are to The Brookhaven Butler & Concierge.

How does virtual organizing work?

Through video calls, photos, and detailed action plans, we work with you to assess your needs, develop customized solutions, and guide you step-by-step in transforming your home. We offer additional support through telephone coaching, text and/or email. This could be to check on the progress of a project, ask questions or get last minute assistance.

What forms of payment do you accept?

Cash, checks, Zelle and all major credit cards.

Zelle: 631-432-8232.

Do you require a deposit?

Yes, we require a $200 non-refundable deposit per day of estimated work to hold your session(s) on the calendar.

Virtual appointments require a $100 non-refundable deposit per day.

Do you offer maintenance services?

Our services go beyond organizing the physical items. We take the time to develop personalized solutions and systems that will work for you and your family long term. Our goal at the end is to leave you with a beautifully organized space that you can maintain on your own.

Yes, we offer follow-up and maintenance services to keep your space organized long-term. We can schedule regular check-ins to ensure that your systems are working and to make any adjustments as needed.

Do you manage everything on your own, or do you sometimes work with others for larger jobs?

As the owner and sole operator of The Brookhaven Butler & Concierge, Noelle personally handles all services to ensure the highest level of care, professionalism, and attention to detail. You can trust that she will be the one showing up for every appointment, providing a personalized experience tailored to your needs. If additional help is ever required, she will inform you in advance and ensure the same high standards are maintained.